Hifi Corporation Online - Collections and Delivery Process Needs Improvement, No one cares

Just writing with the hope that service can be improved. For such a large corporation I am so disappointed thus far with the service received and doubt I'll purchase anything from them again.

Ordered a fridge online and selected collection for the next day as it showed there's stock at the Clearwater mall. Problem 1 - why show there's stock if I wont be able to collect next day. I then called after I noticed some note to say it will be ready in the next business day. I was told that the lady who works online is not at work until Monday, meaning I must wait until there as I wanted to explain that unfortunately I am unable to collect during the week as I work late. I understand that there's process, I'm servicing, but there's no ways a client cant get assistance in the unique scenario.

So when I realised that I'm not going to win so I then email to ask if the collection can be changed to delivery. I get an email that says it cant be done and I must wait for SMS on when to collect. I mean seriously? Is that service? Horrible from my point of view.