HiFi Corporation Northgate: Happy to deliver, But Totally *********** to pick up when online purchase washing machine is rejected.

HiFi Corporation Northgate: Online purchase. HiFi Corporation Northgate (Pepkor Lifestyle) is happy to sell to you online and arrange for a delivery but they are unwilling to arrange a pick-up for a return if the product is rejected.

Keep on being told "I shall ask my manager" and "My manager will get back to you", but the "Manager" Never comes back to you. HiFi Corporation Northcliff, I bought online because I needed the product delivered. I paid instantly and received the product a week later. Now that the product needs to be returned you are silent. Are you seriously telling me you cannot arrange for the same courier who dropped off to pick up? We are talking a washing machine here, it is not as if I can load it into my boot and bring it to you!!

Catch a wake-up and make a plan. I paid for delivery to me. I will pay the same amount for delivery back to you. Provide proper customer service with a "Manager" who actually gets back to me.