HiFi Corporation is definitely BAD!

I'm very disappointed with the "click and collect" function on the online shopping feature of the HiFi Corporation Website. I purchased a washing machine, mine had broken, 8 bundles of washing to wash so I needed one urgently. "Click and Collect" sounded perfect and I proceeded to pay for it....however, massively disappointed as it definitely doesn't mean that you pay, and then can go and collect the appliance. Nope! It means that HiFi Corporation will contact you, once the order is processed on THEIR side. They're SUPER quick to take the money, and then fail to deliver. So backwards and forwards with call centre agents that have zero idea except what they read off their scripts.... I went through to a store, bought the machine that I wanted and took it home. However, HiFi Corporation is still sitting with my money for the "click and collect".... I've received phone calls, that I missed, and when I phone back, it tells me the number that I have dialled doesn't exist, please check the number and dial again. So I check it....+***0, definitely correct. Then I get an email from a lady: Confidence Malomane, E-commerce, Hi Fi Corp & Incredible Connection, Marlboro House, 6 Eastern Service Road, Eastgate, Sandton, 2090 Office: +27 (11) *** (Ext 82826). Wow....ok....same number that I'm dialling and I still get a "number does not exist". Then I decide that I'll phone the extension number provided....nope, person hasn't signed into the system. So i decide to go back to the order placed.....I have zero option to cancel the order. Ok....so perhaps I need to send an email, again.... and I'm getting zero response from HiFi Corporation. VERY disappointed and I will DEFINITELY NOT recommend anyone to purchase ANYTHING from them. Quite sad actually because they occasionally have some really good bargains. But I think I'll pay a bit more and at least get assistance from a store that cares.