HiFi corporation does not know what is customer service

Absolutely frustrated and disgusted with HiFi Corporation. They have been badgering us for months to open an account with them. On Saturday morning we visited the store and decided to open the account. We filled out the heaps of paperwork and told that they will receive authorization by Monday. By Monday 5pm nothing. No one at the centurion store cled us to let us know whats going on. We calles Tuesday they still waiting for authorization and can do nothing. That is all they keep telling us. This morning they calles hubbys boss to confirm employmwnt, he was in a meeting and asked them to call back in 5 minutes they did not. When hubby called the store they say that they will try again tomorrow. What ****ty customer service. The sales reps dont inform you abotthe process nor try and assist. We are frustrated and considering pulling our application and purchasing from makro. Please do not fall into their trap unless u willing to wait forever for your things