mM
mondli M

1 reviews | Active since Dec 2019

27 Dec 2019, 11:34

HIFI CORPORATION DISGUSTING AND PATHETIC CUSTOMER SEREVICE

I bought a fridge online on the 27th of November 2019, my order\tracking number is ***. I have made numerous calls trying to track my order to no avail. I eventually received a call on the 20th of December confirming that my delivery will be done on the 21st of December which was on a Saturday, a confirmation was received from Zaheer. On my confirmation ticket my address was still spelt incorrectly. I tried calling the call center number on *** and agents are extremely rude and kept hanging up on me. I then resorted to calling the head office and was put through to Shoba who is the eCommerce Manager, she requested that i send an email to her which i did to confirm delivery but till this day there has been nothing. I am actually disgusted by JD Group customer service and lack of respect for their customers. The amount of money i have spent on takeaways is close the price of the fridge, a simple fridge takes more than a month to be delivered. I want that fridge delivered today or money back. This is the last time I will be using your service.

0
Replies (0)