HiFi Corporation after sales service and delivery failure

I placed an order on 1 April 2026 for a Goldair 3 Panel Gas Heater GGH42BA because the price was quite reasonable compared to other places like takealot and Builders. Received confirmation that my order would be delivered on 7 April. True Caller blocked the courier driver's call and HiFiCorp phoned me to reschedule delivery for 8 April. No delivery. On 11 April at 15:00 they sent SMS to say delivery will be on 14 April. No call, no delivery. On 14th at 17:07, they inform me that my order is now with their courier. My email query "will be referred to the relevant department." How can you confirm a delivery date in one SMS and then the next SMS informs your customer on the supposed delivery date that the order is now (eventually) with the courier.

Use HiFiCorp if you don't mind waiting for your order and if you've got time to follow up. Two weeks for a delivery (this does not come all the way from China via Shein or Temu...) is really sub-par service.