Hifi Corp, Worse customer service ever

Hifi Corp East London have the worst customer care service/After sale service ever. I bought a 4door hisense fridge from them in 2020. About 3 months ago my unit started malfunctioning, defrosting everything in the freezer. I contacted HiFi Corp and made this known to them. They didn't do anything about it for about 3 weeks and didn't bother calling me claiming that they didn't have my contact details. Funny thing is that my number was on the email that I sent them. This is a clear sign of not caring. Based on reviews on hello Peter, it is clear that this is the norm at all their stores.

Fortunately I contacted Hisense myself and logged in the faulty fridge, they sent their technician (twice) to assess it and concluded that the unit needs to be replaced. Today I called HiFi call center, because dealing with the EL store is just a waste of time and energy, and following up on the matter. On their system it still shows that a technician is coming to assess. Their system is not updated clearly meaning that they are not liaising with the manufacturer regarding this matter. The lady I spoke to updated their system based on what I told her. So currently I'm still waiting. It's been almost 3 months without a fridge and HiFi Corp is dragging their feet in resolving this matter. WARNING ⚠ to anyone that plans on purchasing products from hifi Corp, DON'T⛔⛔⛔⛔⛔!!!!!!! Rather go to GAME etc. Save yourself the trouble.