HiFi Corp states "we’re dedicated to awesome customer service" but... ABSOLUTELY NO CUSTOMER SERVICE EXIST

I have since, DEFY REFUSED TO HONOR THE WARRANTY for the Defy FlameMaster DGS670, 600 Stove Full Gas which i have registered on the DEFY website AND confirmation of registration received 8 December 2022 already, tried to contact HiFi Corp by submitting a complaint on their website, which they have acknowledged on 18 April 2023, as RECEIVED, which states the following: "Hi there, Thanks for your message! At HifiCorp., we’re dedicated to awesome customer service and are always looking for ways to improve. One of our representatives will make contact shortly. Chat Soon! The Hifi Corp Team"

I have subsequently sent a FOLLOW UP EMAIL, and tried to phone the so-called Service Centre, WITH ABSOLUTE NO RESPONSE WHATSOEVER!!!

HOW LONG DOES IT TAKE FOR SOMEBODY TO CONTTACT A CLIENT?????????

HiFi Corp received their money and is NOT intrerested in the client, and the SO-CALLED message "we’re dedicated to awesome customer service" means absolutely nothing because they DO NOT EVEN PRACTICE WHAT THE PREACH!!!!!! There is ABSOLUTELY NO CUSTOMER SERVICE.

What a joke this has become, I have been given the RUN AROUND for WEEKS now and ABSOLUTELY NODOBY is WILLING TO TAKE RESPOSIBILITY FOR A NON WORKING GAS STOVE!!!!!!!!!!!!

Hopefully the SA Consumer Council or NCC will be able to SOME RESPONSE!!!