HIFI CORP SPRINGFIELD PARK - UNPROFESSIONAL STAFF, POOR SERVICE , PRODUCT YET TO BE RECEIVED !!!

I called in to HIFI Corp Springfield park to query stock of an XBOX Series S 512GB console incl 12 months Games Pass and Single XBOX controller.

I confirmed they had stock and went to the store that same day the 18 November 2023... At the store I arrived at 12h30pm...

Proceed to do the online credit approval for the XBOX through a Telkom deal, R379 per month on a 24 month contract. There were two HIFI Corp staff members sitting at one computer doing my credit approval together.

These staff members did not know what they were doing, and were absolutely clueless. They had told me this was their first time doing it, and they were confused and trying their best... they were laughing and joking about this.

It took roughly 3 hours to complete and submit the credit approval, which was granted and approved for me. The reason for this long wait was due to these staff members who were not adequately trained and experienced on the credit system.

The most concerning part were the continuous errors being made, and one where they had added the deal twice to the credit approval application. This would have resulted in a double debit on my account, and me only receiving product once... Could have lead to a error on my credit score, credit rating and negatively impact my credit profile.

After the approval, I was then given the XBOX and proceeded to cashiers to take the item home. I was given the delivery note and as I was walking out the store was stopped hurriedly by one of the staff members who were assisting me with my credit approval.

He/She then said they had mistakenly forgotten a part of the process, which involves my biometrics, billing account and details, and debit check mandate.

I was completely shocked and worried, as if I had left the store, Telkom would have had no details to debit, which would have led to miss payments and therefore compromise my credit profile.

This is a risk to HIFI Corp as well, I am sure this mistake would go against practices and polices of the organization.

There was an error with the 'Debit Check Mandate' and till now I have not been able to receive the XBOX... I am not sure what the next step is, as the store is now saying it is head office responsibility and they cannot help.

ALL IN ALL

I HAVE NOT RECEIEVED MY XBOX. THE CONTRACT HAS BEEN DRAWN UP.| TELKOM HAS CONFIRMED THE CONTRACT.

STORE IS NOT WILLING TO ASSIST - SAYS HEAD OFFICE MUST ASSIST.

I AM DISSAPPOINTED, AND FRUSTRATED WITH THE SERVICE RECEIVED. STAFF NOT PROFESSIONAL, MANAGER UNWILLING TO ASSIST.

PLEASE ASSIST HIFI CORP!!!!!!!!

CONTACT NUMBER ***