Hifi corp Secunda manager Hlako Letlalo lacks basic human morals and defy( fridge) company customer service is very poor.

I bought a defy fridge at hifi corporation in secunda late last year. It only worked for few months and started to have this funy noise. A few days late it was no longer able to freeze at all. I went to the store to report it. I was told a technician will be send to my house. A week later, no technician. Had to go back to the store. 1. Finaly a technician by the name of Thomas came over to check the fridge. He manage to fix it. It only worked for a few days then it stopped working completely. 2. Went back to the store to report. Again I was told that technician will be send. This time it only took a few days and he came over. Check the fridge and do the repairs. It worked for a week, and it just stopped again. Light on inside but not freezing or doing anything. 3. Went again to the store to report in early April. Waited almost a month for a technician to come over. Went to the store twice, spoke to Mr Shai and Thakgudi. They promised that the technician will come. Finally he came and did the repairs. 4. This time the fridge started to make some huge noise same night after repairs and the next day it just stopped working completely. I went to the store again to report and I was told that they wil send to the technician and wait for his report so that I can get credit. I have waited ever since for hifi Corp/defy to call with no luck. No communication at all. I decided to visit the store.i spoke to a lady called Thakgudi, she checked on the system to see if there's a credit for the fridge only to find that there's no communication at all about such a fridge. Told her am going nowhere before this matter is resolved. I requested to speak to Mr Shai whom I have been talking to a few times regarding this matter.Together with Thakgudi they made a few calls to try and resolve the issue.

I waited in the store for an hours plus 30minutes or so before i ask to speak with the manager. Mr Shai called a man called Hlako Letlalo if correct. After a few minutes he came over and just said I hear you looking for me. Then I wanted to try and explain my frustration to him as the store manager. While I was trying to explain, he cut me short rudely by telling me that he is busy at the back and that i must cut my story short. As I try to cut the so called my story short,he interrupted me by telling me that Mr Shai is busy with my things and he made the remarks " Do i want the whole store to now attend me? I simple ask him what does he mean by that. All he'll broke as he rudely told me that some people are busy helping me, so why do I want him as well to come listen to me and ...... and.......

I tried to pleade with him to give me a change to explain my story and frustration but it fell on death ear. I left the shop with a tail between my legs. Never in my life have I ever suffer such an embarrassment at the hands of so called sales manager. When I requested to speak to the manager, I was of the opinion a manager will be a mediator, someone who will be able to say to me, sir I sympathize with you, but I can assure you, that your matter is being attended, I wanted to hear the commitment from someone of his position to say to me that he will take over my case and make sure it's resolved etc. To hifi Corp head office. Do you screen managers before you fully give them such a responsibility? How can a store manager of such a good brand lack good communication skill, Ubuntu, customer care? Where is the love of my customers? The I care about you and your problem? I have never seen a guy with such a pride. Mind you I am seeing this person for the first time in the shop. But I must say I am not surprised by this conduct. When I arrive earlier on in the store, I saw this man addressing a few staff members, demonstrating to them how they should display certain things inside boxes. Very load and way too commanding. A few minutes later I saw a lady who was part of that conversation, I called her and said to her, who is this guy, how can he address you guys this way infront of us, the lady said no man he is like this, we are now used to him,he is nice. And I was like nice? Mmmh. Think the ladies name is Tsepiso. See me set my foot at hifi Secunda, kill me. That manager lacks all the skills to be a manager. You don't address customers that way. What happen to listening to a customer? Oh lord