Hifi Corp refuses to honour paid online order despite stock availability

I’m extremely disappointed and frustrated with HiFi Corp’s shocking service. I purchased and paid in full for a soundbar through their official website, only to be told afterward that my order could not be fulfilled.

What makes this completely unacceptable is that stock is available at their Cornubia Mall branch, yet HiFi Corp refuses to honour my paid order, claiming the store is “too far to transport from.” This is not my fault, and as a paying customer, I find this excuse completely unreasonable.

Customers trust online platforms to deliver what they pay for — and HiFi Corp’s failure to do so shows a serious lack of integrity, coordination, and accountability. I expect my order to be fulfilled immediately or for a transparent explanation and fair compensation to be provided.

This experience has left me questioning whether HiFi Corp values its customers at all. I will not be recommending them to anyone based on this poor level of service.