HIFI CORP ONLINE PURCHASING- NO CUSTOMER SERVICE! NO DELIVERY! NO FEEDBACK!

It's been 11 days since ONLINE Purchase, and still no receipt of Appliance, NOR committed expected delivery date. I eventually got through to HIFI Call center at day 9: "The matter has been escalated, an agent will call you with feedback". When?:"I'm not sure Sir". Confirm estimated delivery lead time please? This week, this year or early to mid 2020? HIFI should FIRE their SUPPLY CHAIN MANAGER, Customer service (Online Purchases) is a CHAMBLES = NON-EXISTENT! It's very frustrating when one can't get hold of the correct person to speak to and 2. no feedback regarding the purchase. Stay far away from HIFI online buying platform! I'll just continue to wait, wait, wait and wait, hopefully one special day I will receive a call that my appliance is finally on the way (-: I lodged a complaint on HIFI website, only response is an automated email generated response...LMFGA!