HiFi Corp online - pathetic (NO REFUNDS!)

I received and set up a kids electric bike from an online purchase on the 26th February 2026 only to discover it was not working. I logged a call the very same day ! I requested that the unit be replaced or I get a full refund, but customer service keeps sending me "repairs that will be done"

I was told to send pictures of the unit and to send it to the nearest branch. I booked the unit in on Saturday 28th FEB, I was sent multiple REFs with JD Service Centre: I received a call on the 5th March from a representative of JD Service center: He wanted to know if the unit is with me. I advised him it is with the store in Kenilworth. He said he is in JHB and will have to video call someone to see the unit.

I am extremely frustrated because I keep calling in to follow up and nothing is being done. They keep also telling me to speak to this person and then to another. Log more calls, more refs, with no updates.

Never purchase anything from HiFi Corp online, because they don't respect the consumer protection act! You wont get a refund or replacement of your item. Up until today, i have heard no feedback from them.

Ill never buy from them again! This is a something a ***** will do!