HiFi Corp Online Ordering - What a disgrace!

I'm not one for posting reviews, but I've had enough! Lock down or not, I will never recommend, order or buy anything from HiFi Corp Online or In-store EVER again!!! If there was an option to go into a minus rating, I would have used it as far as I could!! I am in eCommerce and I am absolutely disgusted with service received from HiFi Corp online and customer service departments! I placed and paid for an online order on the 23rd of May 2020. On their order confirmation email, it clearly states and I quote: "Shipping Method - Special Order Free Delivery within 14 Working days" It has been 15 working days (3 weeks) now and guess what.... I haven't received my order yet!!!!! Since I placed the order, the status remained the same: "Order placed successfully - Received Paid" Tried mailing *** (as received in an order confirmation sms) twice, but NO RESPONSE! When you try calling customer care on ***, there is no answer and when my call got answered this one time, I was told they cannot guarantee delivery times and cannot give me any detail about my order. They can only make a note on their system and someone will call me back?! ***! No call received yet! After this, I tried Facebook. Wow, they have a Messenger option?! However, no luck there either! Got the same response as when I called Customer Care. I asked about cancelling the order and a refund, only to be told it can take 10-30 days. Again, ***! I am working from home and need my office chair that I paid for!!! I don't know what is worse: To wait for delivery or attempt a refund!!! People, please be warned about HiFi Corp! Rather order somewhere else!