DW
Dennis W

1 reviews | Active since Jan 2012

28 Feb 2022, 09:09

HiFi Corp Online

Ordering Online and In-Store Collection is supposed to be a smooth and easier alternative. But if its a Sunday and clearly no one in the shop feels like working that specific day, then it becomes a bit of a nightmare. I eventually simply walked out and left empty-handed rather than to continue arguing with staff after they were somehow "looking for my order" without asking me for the order number and describing their attitude seems a like waste of time on this platform. I simply could not believe what I was witnessing happening in front of me. Really sad that such a system gets rolled out all across the country, quick and effective, just to be ruined by a few individuals.

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Replies (1)
DW
Dennis W's update01 Mar 2022, 15:00
Reviewer Update
So, after writing this. I get a call from the manager of HiFi Corp Atterbury, highly annoyed with me, stating: "I don't understand the complaint, please explain"
Requested a refund, probably going to have to wait a while, but that's fine. What is not ok is continued horrific customer service and straightforward bad attitude. I'm not expecting miracles but this is just ridiculous.