HIFI CORP OAKDENE HAVE VERY BAD SERVICE

Good day, I`m leaving this review with great disappointment. I have been buying my home appliances from this vary store for many years now. My latest purchase was a SANSUI 65* UHD TV from the Glen branch on the 6th December 2019. This TV started giving issues by the third month (March) and I contacted the branch to notify them about the issue. I spoke to Mr Bafana as well as Lawrence (Branch manager) on numerous occasions regarding this. The only thing I was told is that they would send a technician to have a look at the unit. I then asked if it would be possible for me to get a loan unit after I was told that it would take approximately 21 days for a technician to come out and I was told that they cannot help me with a loan unit as it is against store policy, Which I find is unacceptable due to this TV only being 3 months old. I honestly think that this unit should not be repaired but rather replaced due to it still being so new. The repair request was sent on the 20th March 2020 and yet I`m still waiting for someone to get back to myself or my wife via email or phone call... but as usual, nobody bothers to return phone calls. So, clearly customer service means nothing to the people that work at this branch. I think it is time for me to either shop elsewhere or just at another branch as the people at the Glen Branch don`t have a care in the world for their customers. I hope that by sending this, I would see some light at the end of this very long tunnel.