Hifi corp no customer care and selling faulty items

Called hifi corp fourways to inquire on stock for a Philips razor.. They confirmed stock and mentioned box slightly damaged ,but everything is intact and I can come through and ask for a further discount .. I went to the store the next day ,the lady helping me said the box is taped no reason for discount as everything is perfect . I asked to speak to the manager just to check for discount as I was told ,but the manager refused to come ,the lady went twice but she said he is busy with something important ,I was actually shocked as what is more important than a customer in your store .. The lady than said he will give R20 discount as everything is intact( again they said ),and was not used or returned . I told them I came from far as they had stock so make sure ,they again assured me all okay ..

I came home removing the tape ,and lo and behold the item is in bad condition ,also the stubble comb missing.. I called the store asked for the manager ,he said sorry can't do anything ,I told him they promised it's brand new and all okay ,so the store must assist as it's costing me double petrol for the store mistake in selling a defective item .. The manage was not.interested in the least .. I asked him who has stock he said cresta . This is the amazing part he said I must go cresta and exchange it but I have to pay my R20 discount back .. I never in my life had experience with such atrocious customer service and lack of customer empathy when u totally at fault ..

I laid a complaint with customer service and mentioned they should deliver the item to me and give me further discount for all my trouble and cost incurred , and two days have Gone and still no feedback or resolve .. I keep on asking for the regional manager contact but they refuse to give his contact details ..

Not sure what to do further ..

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