HIFI corp keniworth - worth nothing

Good day Jade

I would like to begin to express how disappointed I am with how my credit application was handled after I did the initial application with you.

The next day I received 2 missed calls and answered but there was no speaking. I initially thought it would be you so I called back the Monday only to be advised that you only work over weekends. I then spoke to an Ashely who advised me that my application had been parked and that they now need to do a quote, subtract it from what I qualify for then sign documents again to see my installment. I brought it up that the things I wanted to purchase was online (if you can remember I wanted this account to buy beds which is not in store). He then said that this could be done instore for the online stuff.

When I called back the next day because I didn't understand what he was talking about because my understanding of revolving credit is that I qualify for a certain amount and as I pay off what I have purchased that money goes back into the credit facility.

He then contradicted himself and advised me that it was only for instore stuff and not online but previously he confirmed that it was for online as well.

So I would appreciate a call to confirm if I qualified or not.

And to get the correct information as I feel what you communicated and what he communicated is completely different.

I await and would appreciate your response.

Kind regards Kirsten

To date, i have not received communication to my email as per above that i sent on 06-10-2021. Extremely unprofessional.