HIFI Corp - I need my Refund

I bought a Lenovo laptop on Friday the 20th February 2015 in the afternoon around 5 o'clock. I then realized when I got home in the evening that it is not exactly what I wanted.<br> <br> On Saturday the 21st February 2015 around 10am, I then took the laptop back for full refund. <br> <br> Please note that I have not opened the Laptop box never mind seen what's inside. My two year old daughter pulled off the Lenovo seal, I did not even think it would be a big deal cause I had not opened the box.<br> <br> The attitude and the service I received from the sales manager Dhiren Maharaj does not represent customer centric service I have enjoyed over the past years from different HIfi Corp branches across the country.<br> <br> I was told upon my Laptop return that the company does not accept returns if the seal is opened. He treated me like a customer who was taking chances and the treatment I received does not call for repeat business. As a result I decided to leave the laptop with him (Dhiren) in the store though he declined refunding me back my money.<br> <br> HIFI-Corp was my business of choice and I am so aggrieved I would like this matter to be escalated because this is not the HIFI-Corp I know.<br>