Hifi Corp fingerprint scanners ARE outdated

I app**** for credit online at hifi Corp and got pre approved for a credit amount of R37000.00 which I then proceeded with my application in store, the 1st time I had issues with my fingerprint not scanning so couldn't get the application processed got told to try again in a month or so. 2nd time around after another painful 3 hours had the same end result. I then got told to get my smart ID card and to update my profile with home affairs. I got the new ID smart card and my details and fingerprints were updated. 3rd time lucky didn't prove to be so lucky as my fingerprints were unable to scan in store and couldn't get the application processed. It's been 4 months now since the whole process started I thought maybe getting hold of head office to see whether there is another way around this and all I could get from the agent I spoke to was that it's not possible and I can't get credit without my fingerprints not scanning. I think this is absolutely riddicilous from a company to throw away customers because of their fingerprints not scanning in store. My fingerprints scanned succesfully at home affairs. Scanners at home affairs are different to the ones they have at hifi Corp but hifi Corp is directly linked to home affairs so why don't they have the same scanners? Anyway so done with hifi Corp they are losing customers but don't really seem to phased about this. So really unhappy about this maybe hifi Corp should update their fingerprints scanners instead of telling customers they can't help them. Shocking!!!! So will try game as hifi Corp don't seem interested in helping me at all Marie Dart *** ID ***