HIFI CORP - DELIVERS BROKEN GOODS AND DOES NOT RESPOND

Morning, I am so utterly disgusted with the service I have receivedfrom HiFi Corp. (or more accurately NO SERVICE)

I ordered online on the 4th May 2023. I ordered the Tarryn Work Station, the order was delivered on Monday 8th in the afternoon. Very nicely packaged but when I opened up the package the desk was clearly damaged. No from the courier but clearly in your assembly departement) See attached photos.

Since then I have made 1-2 phone calls per day to enquire about what is happening with NO feedback whatsoever from your client service department. No emails, nothing! Palesa contacted me once to get images - you guys for some unknown reason had the wrong cell number on the order form - which I changed with your customer service team 3 TIMES and each time I phoned in they still had the wrong number for me.

Since then it has been an uphill battle to get any feedback. Your call centre will not allow me to speak to a Manager - I simply call in each time to explain the problem to yet another call centre agent and still nobody has contacted me to tell me when this unit is going to be replaced. No feedback!

I want this replaced otherwise you can refund me and come and pick up your damaged goods - and I will require the refund to be back in my account before this is collect - I JUST WANT THIS RESOLVED - I WILL NEVER ORDER FROM HIFI AGAIN THIS HAS BEEN THE MOST UNPLEASANT EXPERIENCE I HAVE EVER HAD WITH ORDERING ONLINE.

I am expecting a call to have this resolved - I have not taken to social media to complain, but really is this my only resort to get somebody to resolve this? Its lovely that you have my money now and can just take your time to resolve this - but in the mean time I am left disgusted with the level of service you supply!! I can never recommend that anybody purchase from your company.

ORDER NUMBER: #***