HiFi Corp Cornubia

Purchased a ultralink bluetooth headset, few months ago, only started using it from last month as its for gym used, the housing or handle snapped, or broke....i spoke to the store manager : Shellina Govender, she advised me that this is physical damage and i need to pay for a assessment and the repairs for the headset, the headset is still under warranty, why i must i pay for an assessment of the unit or repairs, they told me that many people brought in faulty headsets and the supplier refused to replace or repair it..... we shouldnt be supporting these smaller stores like hifi corp, they are robbing customers, stick with game, i had many items which were replaced or refunded, no hassle from Game