Hi'fi corp - Circus with clowns & jokers

I ordered and paid for a hi'fi online. When it arrived the box was opened and damaged. The unit was okay. The remote was not included. I called the store - Carnaval Mall, where it came from. The staff were very rude - brinking on abusive. I sent three emails to customer care, asking for a possible way forward. No replies. I'm being ignored. I miss the good old days where hi'fi corp was a good company to buy from now. Nowadays, they are TiRed.