HiFi Corp Boksburg EXTREMELY BAD SERVICE

On the 23rd of May 2022, we returned an item which was sold to us under false pretenses. When we discovered that the item did not do what we had asked for we went straight back to the Boksburg branch and exchanged it for the item which we were originally looking to buy. It just so happened that this item was way cheaper than the item which we had bought on the branches recommendation. We were promised that the refund would reflect back in our bank account by Wednesday the 25th (72hrs). After 14 calls to the branch, speaking to Petunia and Ivan Breen (branch manager) we were told that the money had been transferred and that we must get in touch with our bank and find out where the money is, no proof was given by HiFi Corp that this had been done on their side. On requesting help from the Head Office of HiFi Corp, all of a sudden the transfer time had gone from 72 hours to 7 - 14 days as informed by Anita, but Daniel and Faziele, also head office, confirmed 72 hours. Still with no proof that anything has been done about this by HiFi Corp. Head Office just keep saying they have escalated the matter, but nothing is being done. I feel that if we as customers have to pay for an item before we can take it out of the store, how is it legal then that the big companies can just with hold our money till it suits them to refund us!!! I will NEVER buy anything from them again and I hope that this helps anyone else who is going though the same hassles with them. Totally DISGUSTED by all concerned at HiFi Corp!!!!! Today 30th they insist that FNB is at fault because there is still NO MONEY REFUNDED!!!! And at last at 14:35 30th May 2022, HiFi Corp has admitted it is their fault as the bookkeeper didn't do her job and release the funds!!! Shameful and disgusting that WE had to force them to look into the matter for them!!!! PATHETIC!! SHAMEFUL AND DISGUSTING!!!!!