HiFi Corp Birthday ******* Surprise

Happy birthday to Hi Fi Corp 2021. My husband purchased a TV that's advertised online for your birthday trash sale. He paid for the TV and was actually incredibly excited about it.

The next morning my husband receives a phone call from one of your staff members that refused to give her name and inform us of which branch she is phoning from

This anonymous and rude woman informed my husband that the TV that he has purchased is no longer available. This means that he will need to wait 14 days to receive his refund.

My husband asked kindly if HiFi corp can't then just exchange the item and my husband will then take another item and if need be, he will pay the difference if there is any... "sorry sir, we do not do that (this is your words on your website, "Online purchases may be returned or exchanged at any of our nationwide Hifi Corp stores subject to submission of the original receipt," all of this is available as no product was EVER issued) the item you purched is no longer available and you will need to wait the 14 days to receive your money back. This woman refused to let us speak to a Manger, Area Manager or Supervisor. But, you will be notified via email of the procedure. This all happened on Monday(11 October Morning) , it is now Friday evening (15th October) and have not received any form of feedback to this transaction.

My husband has phoned, emailed, phoned and emailed time and time again, but no refund nor any service has been provided to him nor any response?

Is this the birthday gag for South Africa? "Buy now and recieve a surprise. Thank you for your R12k purchase, we will now keep both the item and money as its our birthday, Welcome to South Africa. Have a trash day"

The customer service, Online Management, Advertising, Advertising Management, Sales Managers, Sales representatives and company have been completely lacking in all your areas to provide us with ZERO CUSTOMER CARE.

Please do note that I will be posting a post similar to this every day on all your platforms and I will speak ill of your company for life. Thanks Hifi Corp for your great service, you've just lost a few loyal clients and has proven that yes you can be ****** by a well known brand and still be treated and spoken unfairly too. I think you guys are the best.