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Precious K

1 reviews | Active since Aug 2022

05 Aug 2022, 10:16

Hifi Corp a nightmare with returns and faulty devices

I bought a Connex laptop in April 2021 from Hifi-Corp Rustenburg and registered for the 2 year warranty. In April 2022 the battery was faulty as I could only operate the device when plugged in on the power supply so I took it back to the store and the repairs were done. Then on the 26th of June 2022, I took it back as it stopped working on the day I had an exam, since then it's been a nightmare dealing the customer service. I was told to wait for 21 days and an additional 7 days was added but to date, no repairs have been done and I do not have a laptop. I escalated the matter to the customer service at JG Group and only got a complaint reference number. As a student, I have assignment due mid August and cannot work from a smart phone alone. I really need advise on whom I can approach for further assistance with this matter.

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PK
Precious K's update21 Aug 2022, 12:53
Reviewer Update
It's almost 2 months now with no assistance from Hifi Corporation Rustenburg, even their head office does nothing with regards to customer complaints. Since I go a customer complaint number that was it. I'm a part student with projects and assignments to get to and with no laptop It's a struggle. How do I get my refund under such circumstances. The branch manager ***, acknowledges that the device is in for repairs, how long do I have to wait for that? Never will I recommend anyon to purchase anything from Hifi Corporation as they lack after-sales customer service.