Hi Fi poor service by Loiusa baloyi customer service manager

Good day, My daughter purchased a fridge at the beginning of April, and since then she has been following up regarding delivery with no success. Numerous promises have been made by your Customer Service Manager, Ms. Louisa Baloyi; however, no resolution has been provided. Attempts to contact her directly have also been unsuccessful, as calls are not being answered and messages are filtered through agents without any meaningful feedback. This level of service is extremely disappointing, especially for a company that advertises nationally and promotes customer satisfaction. I would like to strongly suggest that JDG ensure individuals appointed to senior customer service positions are properly trained, competent, and able to handle escalations effectively. Clients who are already frustrated due to poor service should not be subjected to further delays and lack of accountability. At this stage, we require urgent intervention regarding the delivery of the fridge and clear feedback on when this matter will be resolved. I trust this complaint will be taken seriously and addressed as a matter of urgency.