Hi fi insurance

Worst ever service. Hi fi corp insurance. What ever you do do not take out the insurance they offer unless you are willing to wait 3 to 5 months. When standing in the line to pay you will be offered a once off insurance payment which covers anything ,any form of damages, friendly people will be there to tell you how great this is .dont be fooled .when something happens to the said item .firstly staff is not trained properly on how to send in the claims totally lazy to do there jobs ,quick to take you're money for insurance. I have had to beg, plead and phone,send in claims my self .no one ever gets back to you. Now if you read the insurance booklet it will tell you they attend to you're claim in 15 days ,i am sure if all documentation is sent it they might. But cause jobs are not done correctly you can wait up to 150 days . I have recently found out many people have been dealing with the same issue. I still havent gotten my feed back . I phoned the insurance company my self and they keep telling me they can not proceed with my claim cause they are waiting on hifi corp to send in missing documents. I phoned hifi corp they says they waiting on the suppliers to send in said quotation. You phone suppliers and they have no idea who you are. I have lodged a complaint at hifi head office was sent a message saying they recieved my complaint ,and you never hear back from anyone. They have taken my said item laptop which fell amd was brand new of which i need back asap. No feed back they just ignore all emails sent in ,phone calls someone will get back to you .and no one ever does ,i would advise people find there own insurance companies to insure there goods with .