Hi fi failure...

Bought a tablet online on the 28th. Was told by a customer service agent on the 3rd it would be delivered on the 8th (because for some reason their what's app tracking doesn't work) On the 5th was told there's no stock and I'll be refunded.

How do you give someone a delivery date if there's no stock?

Customer care is very hard to get hold of and if you ask a question they don't want to answer they cut you off. Only person who seemed to remotely have a clue was whoever runs the Facebook queries. Thumbs up to them.

I told them I can't always pick up my phone at work so when I asked who I could email regarding the refund.... they told couldn't give me an email address? No one in that department has an email address?

I asked how long it takes to process the refund as this purchase was a birthday gift for my daughter. Apparently they don't know.

Bottom line do not buy from them... I assumed because they were a big corporation they would have smooth online shopping and good customer service. Huge mistake on my part. I should have checked the reviews on here first. I shall not be fooled again.