hi- fi *******ion

# never again

Last year on date being 10 February 2017, i bought a Sansui Life pad tablet for my son's 7th birthday from Hifi coperation in Carnival mall. The device was a welcomed gift to my son on his birthday 20-02-2017.

On 08 january 2018 the device popped, i then embarked on a quest to trace the whereabouts of the proof of payment. I called the branch & was told without the proof of payment i would not be assisted. I then sent an email to sansui on the 12-01-2018 & on 15-02-2018 the responder instructed me to bring the device to them & i did make the responder aware of my disability which was hindering my ability to do as asked. I was then asked to take device to store for them to collect & correct, on 23-01-2018 device was left at hifi coporation in carnivalmall.

12-Feb-2018 i recieved a call to say my device was ready for collection. I was thrilled as the news came in time before my son turned 8, but unknown to me was that my joy was only paper thin.

I sent an email to sunsui with the bad news & the response was not positive toward correcting the device. On 06-03-2018 out of the wilderness of invoices burried under a pile i rediscover the proof of payment. Fuelled by my prospects i wasted no time recruiting resources to enable me to get to hifi corp only to be told that my warranty claim had lapsed amid the fact that the was mass return of the product from people who bought the device & even the staff openly told me that the product brought many complainst. in my un-educated mind, i think the reluctance by hifi cooperation to take responsibility amounts to crime("please note that my oppinion has never been proven to motivate the journey of the sun from east to west") as the device did not even complete an anual cycle from date of purchase.