1 reviews | Active since Sept 2011
Hi-Fi Corporation will let you down
I see this mentioned often on here, but I have had a similarly terrible experience with after sales service. I recently bought a product and received an open box with components missing from the packaging (rendering the product unusable). I immediately contacted support via their website, and 4 days later I got a notification that they "heard I got it" and were patting themselves on the back - I had yet to even receive a reply from their support at this stage. So I responded to this email, stating my problem again - another 4 days passed before I got a half assed response saying they'll get back to me within 24 hours...I'd been waiting 9 days at this point and that's the best they can do?
Don't buy from these ********s - they do not value their customers, and don't deserve the support.
PS: This is not the first time... I've had similar experiences with other stores in the JD Group, so I'm now actively avoiding all of them (including Everyshop).
I got a call shortly after posting the review, and the person on the other end immediately (even without a proper greeting first) started defending how it was "perfect" when it left their warehouse, blah blah....problem is, the courier packaging was sealed and perfect, but the box inside it wasn't - and what person is going to open a product and carefully only remove the power brick and splitter cable and leave the actual valuable part?
Regardless, he said they would replace it, and that's the last I heard (over 3 weeks ago).
It's now been over a month since I ordered the product and clearly they've just decided to leave me with half a product even though I paid them in full.
They are either ***********, or outright ******** - not sure, and being SA, it could really be either.
Below is the response I got from trying to post an honest review (about both the product AND the service I've received):
"Thank you for your recent review. We love to get your feedback!
That's why we ask you to only focus on the product so that other visitors to the site can also get a good insight into the product's pros and cons.
To keep it focussed on the product, we ask that the review should not be about the retailer, delivery or the purchase experience."
So, clearly they don't like reviews warning other users about their service.
Buy at your own risk.
I got a call shortly after posting the review, and the person on the other end immediately (even without a proper greeting first) started defending how it was "perfect" when it left their warehouse, blah blah....problem is, the courier packaging was sealed and perfect, but the box inside it wasn't - and what person is going to open a product and carefully only remove the power brick and splitter cable and leave the actual valuable part?
Regardless, he said they would replace it, and that's the last I heard (over 3 weeks ago).
It's now been over a month since I ordered the product and clearly they've just decided to leave me with half a product even though I paid them in full.
They are either ***********, or outright ******** - not sure, and being SA, it could really be either.
Below is the response I got from trying to post an honest review (about both the product AND the service I've received):
"Thank you for your recent review. We love to get your feedback!
That's why we ask you to only focus on the product so that other visitors to the site can also get a good insight into the product's pros and cons.
To keep it focussed on the product, we ask that the review should not be about the retailer, delivery or the purchase experience."
So, clearly they don't like reviews warning other users about their service.
Buy at your own risk.