Hi-fi Corporation- Secunda Mall -The worst service ever!

If I could give this company 0 stars, I would in a heart beat. I have never been treated so badly in my entire living existence to date!!! I am shocked and have experienced NOTHING but an appalling customer service from Hi-Fi Cooperation - Secunda Mall - this is how it went.

I bought a Defy microwave from the Hi - fi cooperation Secunda and because everything went smoothly then. I returned to purchase my refrigerator at the store (4th of February), they assisted me and even called a guy to assist with transport whom they worked with which I paid separately. Two days later the microwave water dispenser start leaking and making a mess on my floor (over the weekend). I contacted them early in the week (7/8 of Feb) the lady says I must come to store, I express how I cannot be travelling to Secunda so they need to provide a feasible easy solution that me as a customer I do not have to loose - she promises to call the next day(she did not even once apologies) . SHE DID NOT CALL. I call the store on the 9th of February and a sales guy attends to me...I demand to talk to the manager, he calms me down and says he will assist me. He then said the transport man will come and collect the refrigerator and I must drive with him to sign paperwork for an exchange on the 10th. He says the transport man will be there on the 10th at 4 pm. Deal. On the 10th at 4 pm transport guy is nowhere to be seen. I contacted the guy, he said he is collecting a TV at some other place. At 5 pm the transport man arrives and only at 5:35 he done placing it in a van, the assistance calls us to tell us to hurry, I express my concerns over lateness but the transport guys assures me they will help me, they have helped a lot of customers in the past even at 6 pm. To my dismay we get to the store at 6:00 pm and they locking. Everyone just looked at me and left, I called upon the guys anme and he said the manager has left, pointed at a guy who just walked away. I was treated like I am nothing....So here I am with receipt in my hand and everyone walking away....I walked back to the transport man who had to transport the refrigerator back....I had to pick the fridge with him ( I am a tiny lady , and particular sick on the day- we placed it back at my kitchen)...They could have told me that I must not come its too late, why dd they tell me to hurry knowing they will never help me. The treatment was the worst...I will never forget the scene where everyone looked at me and walked away. I had so many household items to still buy but because of the 0 respect I received and NO apology...I want my money back, I don't want an exchange anymore. I want NOTHING to do with the store!!! I am saddened and I wish and pray no one ever feels like a nobody spending money they work so hard for to support companies that do not treat customers with respect or even apologize...defects are a norm but just assist customers and respect them.