Hi-Fi Corporation *****ing money from me!

I purchased a TV from Hi-Fi Corporation Rustenburg on Saturday the 22nd . I opened the TV switched it on and saw it was damaged. It must have gotten damaged during the packaging of the TV. The Tv was not even packaged in the original box. So that could have also damaged the screen. I phoned straight away when I opened it. I spoke to Minkie on the phone and she said I can bring it back within 14 days. I returned the TV on Tuesday. And with absolute no communication from Lukas the store manager. He told me he will look on the camera footage to see what happened. ( If he did he could clearly see the screen is being pushed when packaging ) But he refuses to show me the footage. We asked the sale manager to check if any other branch has stock in this TV, he just said they do not have, without even checking. They have are no ladders on the shop, they had to climb on a chair to get the TV down. Unprofessional and dangerous ( that is where that tv screen got damaged )if you ask me. He said the display TV’s are switched off at night and that is a lie. Because the one gentleman at customer care just told me they run 24/7 and he would recommend me not to purchase a display TV again. I told him it was brought to our attention that the TV’s get switched off at night. The tv still has the stickers on it. Store manager told me now that the tv has a dent in it which is an absolute lie as I have pictures of the screen. He said I have to pay for a new screen now. I am R 6000.00, out of pocket and no TV. I am very unhappy with the service I am receiving. Treating me like I am a con artist. Just got a message from Lukas saying the case is closed I can come and collect the tv! This is absolute *******!

The area manager sent me a message this morning saying he can sell me a tv at cost + vat but they will not be refunding me. He got another report from a technician and the tv is beyond repair as the screen is no longer available.

I spoke to the consumer act and the lady said she is waiting for Hifi’s head office to get back to her and I should not go to collect the broken tv.