Hi-Fi Corporation horrid after-sales service!

I bought a gas stove at Hi-Fi Corporation, with the gas plates working fine. Only after a few weeks did we try to use the oven to bake, and found that the oven isn’t functioning at all.

Upon numerous complaints to the seller, they eventually sent out a technician to inspect the stove. The technician found that the oven has a factory-fault as the cause of the oven not working. No action was taken by HiFi Corp.After numerous calls and complaints from our side, as second technician was sent to our house to re-assess, with the exact same outcome.

Hi-Fi Corp now refuses to refund us (claiming they only allow a 7-day money-back guarantee); and are only willing to come collect the stove, to transport it to the factory to get repaired. They refuse to replace with another brand-name stove, nor refund us.

Also, no consideration is given to how we’re supposed to cook for the family without a stove for an extended period of time.

If we wanted a second-hand stove, we would’ve bought one. But we bought a brand new stove from Hi-Fi Corp; but they seem to consider a defective item that gets transported, opened up, fixed etc. as an acceptable sale to a customer.

We’ve had this before with a defective flat-screen TV as well as a defective sowing machine. Horrible after-sales service, and their products seem to be repeatedly defective.

We are now obliged to have the stove taken away to the factory, and survive for an unknown period of time without a stove, until they finally return it, tampered with to get fixed, as their idea of a sale.

Absolutely horrid service. Would never buy from Hi-Fi Corp again.