Hi-Fi Corporation Eswatini , Mbabane branch

I purchased a device on account and their billing company called to say they cannot debit my account as they have problems doing so with all standard bank accounts. I said well if it is alright i shall proceed to pay monthly in store, which I did. I defaulted 1 month and the Eswatini store called and asked when I would pay, I set a date and honored the payment and paid double installment to catch up, on the agreed date. From this point it was downhill , balance kept increasing by up to E500 and more and it continued, when I asked in store what is going on , staff at the Eswatini Mbabane branch politely told me that they themselves are not sure and that I was not the first customer experience such and that they know I pay faithfully and can see and even remember me by face..., but they cannot explain their billing system as they, themselves do not understand it and cannot get help from South African office and that they have never received training for billing. I will note in the defense of the staff, that they were frustrated aswell and handled me with respect. I have sent a number of emails to HIFI corp asking for my issue to be explained to me and sorted out, unfortunately it seems that everything is automated there as they respond like robots with no personal effort and I asked to be called back so we can discuss, to date 2 months later nobody has called me back. I even went onto the online chat forum, to which I was told by the person on the other side that they cannot assist with accounts issues and that I must call the number provided, i explained I have already done that and never get through to anyone, i am kept on hold for up to 20 minutes and i made a number of calls. They then said they will log a request for me to be contacted. I was never contacted. Useless customer service and terrible experience, I am so annoyed and frustrated that I would rather go and spend my money at a more expensive store, that is how terrible hi-Fi Corp service is. I will add that the Eswatini store explained that they cannot help me, I must speak with the South African team and gave me the number to call (the same one they themselves cannot get through to). I have read through the other client experiences on hellopeter and I note that HI FI corp has not responded to anyone from the few i checked, I hope that this will be sorted out. To say my experience was "Terrible" is an understatement . Needless to say i had not choice but to just pay the entire outstanding balance (even through i do not understand why it was increased by so much over 2-3 months). I then asked for account to be closed and I also asked for something in writing as I have ABSOLUTELY no faith that they will close the account and stop adding charges that i do not understand to my account.