Hi-Fi Corporation are ****mers

I PLACED AN ORDER ON: DEC 29, 2023, 9:53:14 AM, seeing that when i track my order there was no movement, i then sent a message of Facebook after a few days and i was told that my item is out of stock, they actually never had it on stock, my question is why did they take my money and when are they planning to refund me? They are ****mers cause now when they call they tell me they have escalated the matter to their finance department. To this day when i check online it still says my order is being processed and ready for delivery. What delivery as they never had the item in stock. This is how these companies makes money by *****ing from customers, they take the online money and dont refund it back.