Hi Fi corporation amanzimtoti

I’ve never been treated at Hi fi Corperation amanzimtoti so badly by a consultant not once but twice along with the manager who never came and insisted on sending staff when being called to the scene, had the most appalling service ever. When I brought in an item for a refund which I used for a couple of hours but I wasn’t happy with it and I returned it. I waited for a whole month for a reply but I never got one until I called in myself only to be told by the customer service consultant that I will not get a refund because my items had no fault and I insisted that I spoke to an Indian lady ( manager if not another agent )in store when I brought in the item that i am eligible for a refund with handling charges involved, she told me she will get back to me and dropped the call and never got back to me. When I chose to drive to the store to collect my refund the lady insisted she informed me to come with paper work which I wasn’t reminded about and I had to return with the paper work. Worst of all she insisted that I have returned an item before (which I have twice before and got the exact same service by the manager and the same consultant ) so I should know to bring in paper work and when I as a customer insisted it’s her job to remind she told me to my face that now she is telling me that I should fetch my paper work and come with it to the store. Please have our calls recorded in future which will atleast up the service we receive from your staff because it’s devastating. The agents name is Jennifer Tembe from what I get from her colleague who was sent by Jennifer not to issue my refund but tell me I won’t get a refund and she will only give me the item back. Jennifer then came back to tell me its their law that if a product has no fault you are not eligible for a refund and the manager never came for that confirmation when I requested for her since Jennifer was giving me an ultimatum to return empty handed until after Fighting for close to an hour or more they agreed To take their handling fee And I got my refund. Is this hi fi Corp’s training they give to agents because I’ve got hit with the same card two times before