HI-FI CORPAORATION ONLINE PURCHASE NIGHTMARE!!!

I have had the worst experience that I have ever had in my life with this company. I bought a lifestyle package from them online when I moved into my new place, which consisted of kitchen stuff like a microwave, frying pan and kettle stuff like that. I made the order on the 9th July 2019, it is now the 13th of August 2019 and I still have not received my stuff after I had been told it would only take between 3 to 5 days to get it. I have been to the local store over 4 times and each time I was there spent about an hour having to wait for the store to contact the online team and visa versa. I have since received numerous calls from their customer service department wanting to find out if I have received the product and how I was enjoying it. With each call the agent would apologize that I had not yet received the package and promised to follow up but still nothing. My last visit to the store seeing that I was not getting help from their online team, the lady at the store asked that I send a complaint to get their attention. In my complaint I asked for compensation for the inconvenience caused in the form of a free gift such as a tv, refrigerator or a play station seeing that I had just moved into a new place and needed those. The reply I got is astonishingly disappointing, a lady by the name of Linah Phalala responded to the complaint and instead of focusing on the main issue and getting my package to me as soon as possible, she was rather concerned on the R150 voucher she was willing to give me for all my trouble. I declined her R150 voucher on the 8th August 2019, she has since not got back to me regarding the real issue which is the package and neither has she got back to me on whether they would compensate me with either a tv, fridge or play station for my place, since I have not been able to cook or warm up food as a result of their incompetence for over a month now. The consultant at the store on my last visit last week promised me I would get the package last week Wednesday it is a week later and Ms Phalala or anybody for that matter has got back to me. So when they get this I would like to firstly know when I will get my package and secondly for all the trouble I have had to go through, the call, travelling, time and not being able to make or warm up a decent meal because of them, they must tell me between the tv, fridge and play station which one will they give me because I will accept nothing less. My order number is #***. Thank you.