Hi Fi Corp Woodmead - Arrogant Manager defends atrocious service.

Hi not sure why I have to give them a star - thats the last thing they deserve!! On my way to Makro, I had the misfortune to stop off at this place in Woodmead. It was on New Years eve at around 11am, and there were no customers in the store - totally empty, but still no one to assist me. I had to go back to the entrance to ask the guy at the door where the TV stands were. I found a stand, but there were no prices (only prices of TVs), so I had to speak to a salesman. The guy from the door went to the back and called a salesman. He said that stand I was interested in was the only one they had and was not for sale. I asked to speak to the Manager, but he came back and said the Manager was busy receipting or receiving,and was too busy to speak to a customer. He went back and came back and said the Manager said it was not policy to sell items from the floor to customers. As that was the only stand I was interested in, there was nothing left to do as the Manager wasnt bothered to speak to me, so I left. But as it was New Years eve, and I had a number of things to do, I decided to go back and see if I can get it, despite the poor service. BAAD MISTAKE!!! I spoke to Mandla and he apologised for the Manager and said he will assist me. He went and found a stand - now they had 1 in stock - and I bought it. He said he will assemble it for me. He went to ask his manager, who was now on the floor, but didnt bother to come speak to me. I went up to him and asked him why is the service so poor here. He became aggressive and said there were 2 people helping me - how many people do I want!! I said I had to look for people and wanted to speak to him, but he was too busy - then out of frustration I made a mistake and said *** - it was his opportunity he was waiting for. He forgot about the poor service and why I was frustrated in the 1st place but honed in on the fact I said ***. He said he couldn't talk to me if I swore and he can't have a proper conversation if I was going to swear. I told him I just said that 1 word out of frustration but he didnt want to speak further. I told him, even with 3 degrees, I wouldn't be able to have a proper conversation with him. Another mistake out of frustration - he then latched on to the fact I mentioned degrees and went on about it. This guy seems like he had lots of experience in being able to deflect attention away from his poor service. Eventually I gave up and told him the reason the staff are so poor at customer service is because they follow him. He told me not to raise my voice, I was disturbing the other customers!!! He never bothered to find out what was the problem or why I was angry or what he could do to improve - he didnt give a flip. I cancelled my sale and left the store and went to Makro and bought the TV and to UFO and bought a beautiful plasma stand, The service at UFO was unbelievable. Although the store was closed by the time I got there, they went out of their way to help me, even getting the stand from their Centurion branch. Newman from Centurion and the wonderful lady (whose name I unfortunately forgot from Midrand) showed me what customer service was about. They were eager to do the sale and was not doing me a favour my serving me. I wish they could go teach that Prof of Customer Service at Hi fi Corp a few things on how to assist customers. He was the most arrogant, disgusting and obtuse person I have ever come across. He should stay in the back permanently, where he belongs, cause helping customers is definitely not his forte. I noticed the store has been reduced to less than a quarter of its original size, but if this 'genius' is allowed to continue to manage that store, I'm afraid it'll have to close down permanently. @JDG, Please remove this pathetic excuse for a Manager, and put someone who understands why customers and sales are important. Rgds Calvin