Hi-fi Corp witbank highveld mall.handout damaged machine and don't want to exchange it or refund

Bought a washing machine online and the nearest branch to pick up was witbank highveld mall on the 29/07/2022 I went to store pick up machine and they send an invoice to me via email. When I arrive at home unboxing the machine was damaged and I took the pictures Sametime and send them back to hifi Corp replying the email of the invoice.they didn't reply me at all and it was still working hours.

Then I went a weekend away.i asked them to wash small clothes to check if the machine is working..only to find out that the machine is damaged and making a lot of noise..on Monday (1/08/2022)when I came back I went to hifi Corp at highveld mall to report..they told me that the person dealing with everything online is zanele and she's on leave I asked what if she's not there mean won't get help...I went there on Tuesday (2/08/2022)zanele was there n took the machine with me. When I arrive the manager gave me an attitude telling me that he can't take the machine why am I bringing it back on Tuesday(2/08/2022) not Sametime..I told him that I have send an email to u Sametime I open the machine and ur staff(zanele) told me that their emails don't work.. And that's not my pblm

They don't want to exchange the machine for me for the new 1,they say they want to book it for repairs I told them I can't buy something brand new and the find that is damaged n u take it to repairs.. They asked for package told them that they took trash Monday and i don't need the packaging I need a new machine to be opened and we both see that is OK..

Today its Friday 12/08/2022 There no feedback that was gave to me they telling me about assessor from defy but I bought from them. They don't reply to me they don't call me I need help I need a new machine or they better refund me

They failed to check the Machine when they gave me it was dusty They failed to reply to my emails They don't want to exchange the machine They don't give me any of the updates They have an attitude towards me Never signed anything seens I returned their machine Please help me