Hi Fi corp will never see my money again.

I opened an account August last year. Doing payments on time. Even did a big payment to get my account paid up faster. I received my statement saying my closing balance is R340. Knowing that it's my last payment, because I pushed to get it paid up asap. My debit order did not go through. I started to get phone calls up to 6 times a day. So I went into the branch with my statement to pay. I gave it to the lady and was told that I owe R850 or something like that. Showing her the statement and explaining that the R850 was the opening balance on the statement. Then came all the interest and then it shows my debit order that came through ending with a closing balance of R340. She said on her system it does not reflect the same as on my statement. I can do the payment for the R340 and then send it to the account dep. I did that. Then the phone calls started again. 6 to 7 a day. Saying that I still owe R480 or something. No one could tell me whats happening. One will tell me I was supposed to arrange for a settlement before making my last payment. Then the next person will say one of my debit order payments is not showing. Then again about the settlement. I kept raising queries and only received emails that my query was resolved, just to find out that I still owe. This went on for almost 2 months. Without no one that can resolve my issue. I will be transfered to a manager just to be cut off. As a last result I just pay the R480 so that it will not influence my credit score and in the hope that my query will be resolved. Today I check my score and it went down with 33 points because I missed a payment..... A payment that was made in the branch. A payment that reflected on your statement. For a product that I tried to pay off in less than 6 months. And I need my credit score to buy a house. Thank you. Due to your staffs poor service and lack of training and care. I will loose this opportunity to buy this house. There is a lot of people out there that will not mind having a job. I feel I got ****** of my money and my right to get propper customer service. I also got ****** for my chance to buy a house as my score went from y14 to 581. You will never have my business again. Word of mouth is strong. I will tell people what happened and they will make their decisions not to support you ar any of the stores on the Pepkor group. I used to be a proud employee of the group a few years back... Not the same feeling anymore. Now its about money and nothing else....