Hi fi corp very bad service a disgrace

I purchased a hisense 50 inch android led tv and 3 surge plugs on the 22nd December 2022 online. I did not receive a invoice and when my husband called the next day we were told the order was cancelled because I ordered the TV using my name to purchase but my sons TV licence. I asked why were we not contacted the lady by the name of fezile m told us we need to create a profile using my sons name which we did and emailed her details to date no response from her. On the 31st December I received a call from felicia to ask if the TV has been delivered I said no she asked if the plugs have been delivered I said no. On the 1st January 2023 I received a call from a lady at the kempton branch to ask if the TV was delivered I said no shouldn't it have shown on your records that it's delivered she told me it looks like it went to dispatch she will call me back never did. So on the 3rd January I sent a email on their help line mentioning the issue all of a sudden the 4th January the same felicia who contacted me before calls me to say head office told her to cancel order and refund so i asked why she told me she has no idea so I ask so how long must I wait for a refund she tells me 14 working days I told her this is unacceptable I paid R6710 which is a lot of money i want an immediate refund they refused so now I must wait till almost the end of January for my money whereas they should have stipulated online no stock available. These people are very unprofessional in their handling of a situation. To date no monies have been received I will never buy from hi fi corp again