Hi Fi corp sucks

I am extremely upset with my experience with this company. I made an online purchase and chose the option to pick up the item. They eventually sent me a message stating that I could go pick it up. However, after driving 45 to the store, I was told they did not have the item in stock. Instead, they offered me a returned item with an insultingly low discount of 5%. Not wanting to drive back home empty-handed, I reluctantly accepted.

When I got home, I discovered they hadn’t even repackaged the item properly. One of the component packages was ripped at the top, and as I picked it up, the item fell out of the bottom of the package. Fortunately, it doesn’t seem damaged.

HI-FI Corp, how can you tell someone to pick up an item you don’t even have in stock? I will never buy from you again.