LC
Louis C

1 reviews | Active since Sept 2014

19 Mar 2015, 11:23

Hi Fi Corp not insuring that repairer fixes tablet

I took my Asus Fonepad 7 to the above mentioned Hi Fi Corp on 24.02.15. to be sent away for repair - there is dust under the screen ( top right corner)<br> The unit was sent to PartServe who kept it for 2 weeks. I collectted the unit from Hi Fi Corp on the 10.03.15 to find that it had been returned unrepaired , the dust ingress under the screen had not been removed.<br> The customer service department at Hi Fi Corp was unwilling to take the matter further , and see to it that PartServe rectifies the problem.<br> I have e.mailed PartServe twice and been ignored .<br> I would like Hi Fi Corp to see to it that my Asus Fonpad is repaired under warranty by PartServe.

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Replies (1)
Hi-Fi Corporation
Hi-Fi Corporation's reply20 Mar 2015, 17:00
Official
Hello louiscappachino,

Thank you for bringing the matter to our attention.

We have escalated the matter for further investigation and will revert with feedback soonest.

Your reference number is 716717

Thanks and kind regards,
Veni Byers