Hi-fi Corp Defy fridge

On the 23 November 2024 i went to Hi-fi Corporation at Northgate mall to layby a Defy fridge and the costumer service was very poor, there is a lady named Lebo she is very rude she did not even want to help me. I was finally helped by a lady named Vanessa Mokoena, very kind. I then went again on the 14 December 2024 to pay-off and take the fridge. Lebo assistef me again. And she gave me some papers and said i should sign all of them i signed two of those and asked why fo you say i should sign all of them because the other one needs to be signed by the driver, she rep**** and said because you will be taking it yourself, so i signed.

We went to the collection / loading area anf one of the staff and my partner loaded the fridge. We left with the fridge and went home. Upon arrival, we off loaded and began to unwrap the fridge, when I was adjusting the legs I notices dents and scratches on the side of the fridge and I immediately notified to shop and send them pictures and video via WhatsApp. Pholoso, the person who was assisting me on WhatsApp then said he reported to his manager and she will contact me, I waited for the call until I decided to go back to the shop just before they closed for the day, and the manger said that she told Pholoso that they are waiting for a technician and they will be in on the 17th, so i asked if I should use the fridge and she said no because it might be a problem when the technician come. So I went home and waited for the call from the technician. Tuesday the 17th came and went without any communication so I asked my partner to call them the next day so he called by they were still not giving him any positive answer, I also called but there was nothing.

On the 19th I received a WhatsApp text from Pholoso, he sent a picture of a job card and said I should fill in and sign. It was filled in already so I asked what is it that I should fill in. I did not get a response. I asked for an e-form or a pdf form and after a while he responded and said they do not have any, the one they have don't have the shops name. So the next day I went to the shop and by the door was the manager and I went to talk to her, what an unpleasant conversation. She was shouting at me, people in the store were looking at us and I asked her why are you making noise and she said it is because of the earphones she had on, that's when she took it off and I asked where do I sign the job card and she said at customer service. I went there and signed. Before I left I asked again if I should switch on the fridge, Gadibolae, the lady at customer service went and asked her manager and said I can use the fridge and I asked for the manager to put that in writing because last she said I should not and now she said I can, they refused and gave me a go ahead to turn it on. So I left.

When I arrived home, I turned to fridge on for 3 hours before putting anything inside. After that when I opened the freezer I noticed that the glass was shattered, I immediately called and sent the video and picture on WhatsApp and they said they will add it to the job card.

Yesterday, 11 January 2025. I went to the store to know how far are they with the case since I did not receive a call or any form of communication from them or Defy. Before even saying what I was there for, Gadibolae said yoh I was afraid of calling you to give a feedback or ask any questions. She then said she was on a conference call and they told her that they do not entertain scratch or dent issues. Those damages were made by me.