GRIEVANCE AGAINST HIFI CORPORATION.

I don't want to even provide the one star!!

I placed and paid for an online order for a Samsung Galaxy A31 on 9th November 2020. I ordered and paid immediately. As per the notification on their website, I waited a day to track my order. I attempted to track the parcel on their website on 11th November 2020 and it stated that no tracking information was available. I followed up regarding this and provided my order number to the call centre lady who confirmed that the parcel had not even been dispatched and was still in the warehouse. She lodged a complaint to management and gave me a reference number for the lodged complaint. I did not hear back within a reasonable amount of time and followed up again with the call centre with my reference and order number. A different lady said that she will escalate the complaint to management as I had heard nothing back. I had also been corresponding with Hifi Corp on their Facebook messenger who gave me false promises and after messaging them on Wednesday 18th November they informed me there is a turnaround time of 48 - 72 hours for feedback. This is now 9 days after placing my order. I was then informed on Thursday 19th November (10 days later!!!!) via email from Baleseng Tlhapane on behalf on the JD Group that the advertised price I paid for my order, was an error. An error!!! And for 11 days they hold me in the dark???

I have subsequently sent them a screenshot of a lady who ordered and paid for the same item on the 9th of November, the same as me, and received her parcel the next day??

I absolutely find this unacceptable as 11 days has gone by before they notified me of the error.

I am referring this to you as I am not receiving favourable feedback from them. This is definitely not a point of going to a "till" and then being notified that the pricing was in error....that I would have understood. But after numerous queries on my behalf someone only confirmed 11 days later that this was an error.

Seeing that I am receiving any joy from them, I have referred this to you. I am adamant that I want what I paid for!!!

Please assist me.

Thank you, kindly.