Great customer service by HiFi Corp

I had a complaint with a HiFi Corp store regarding a TV that needed repairs. Because the matter was not handled to my satisfaction in-store, I contacted their Customer Care department. I submitted details of my complaint online; which was easy to do because of their user-friendly screen. Within minutes I received an SMS and and e-mail confirming receipt of my complaint. The next day I received another message informing me that my complaint was being dealt with. The very next day I received a call from the store informing me come collect a replacement TV. The speed and efficiency with which HiFi Corp handled this issue is rare and admirable. I was very surprised. Please keep on doing the good and exemplary work. You've earned yourself a customer for life.