GO
Gerhard O

1 reviews | Active since Apr 2013

16 Sept 2015, 07:07

Good Service

I bought a bed from HiFi Corporation and they delivered it the same day. But according to their policy, they don't exchange dirty mattresses. So when the bed arrived at my home, I found that the mattress was dirty on one side and the top part of the base, the material was torn. I phoned the area manager on a Friday and the following Tuesday the branch contacted me, saying they don't have stock but will keep in touch with me. So they did. They came to deliver a brand new base and mattress that Friday without asking questions or demanding delivery fees. I will definitely buy from this branch again. It was a pleasure doing business with HiFi Corporation.

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Replies (1)
Hi-Fi Corporation
Hi-Fi Corporation's reply16 Sept 2015, 08:04
Official
Hello sassymego,

Thank you for the positive feedback.


Customer service is very important to us and we are glad that you received the service that you rightly deserved.


Your feedback will be sent to the manager of our Highveld Mall Branch.



Thanks and kind regards,

Customer Resolution Center