good customer service needs attention

I bought recliners last year November and the middle console and when a wrong console was delivered and in December I went back to tell them a wrong console was supp**** and I was promised that the right console will be delivered in Jan as the suppliers were closed for December which I didn't mind. And in Jan I went back and was told no one has the colour I wanted so I sacrificed and chose another colour and was promised they will deliver it last week Tuesday which they didn't and no one called to tell me till yesterday when I called the same manager I spoke to named Dhiren. and he said he will make sure it gets delivered today and today he calls me around 11 saying he has a problem he will phone in a bit and no call was made until around two I decide to call him since he hasn't called and the store tells me he is on leave . what do I have to do to get what I paid for? I reali am not happy