Getting lost in the great abyss of Hifi Corp customer support!

Well, I see there are a string of one star reviews for hifi corp already, and I am going to continue the trend with another one star for poor service, poor customer feedback and poor business practise in general. 1. My online order took 10 days to arrive ( it said 2-5 working days on the website, I guess I am lucky as some people never seem to ever receive their purchases) 2. My order arrive damaged 3. Ten days later I am still waiting for pick up and replacement of my order 4. After 3 Calls to customer support and a number of complaint escalations I still have not received any feedback or clarity with regards to my order. Where do all these escalated queries/complaints go - into the great abyss!!! Ordering online with Hifi Corp is like playing the Lotto except that you do not win big.